good to know
Ordering Information
Ordering Options
Website
We are not a Brick and Mortar Store but we make it easy to ship to You!
You can shop 24 hours a day on our online system! For web orders we accept: Visa, MasterCard, Discover, and American Express cards registered within the U.S or Canada. Sorry, but we are unable to accept PayPal at this time.
*If you are using a pre-paid gift card (such as a Visa gift card), then it must be registered on the card issuer’s website for us to be able to accept payment.
Phone
For phone orders, please have your complete order ready along with your credit card information. Customer Service is available for phone at (916) 917-5408 from 9am to 5pm Pacific Time, Monday through Friday. If you are unable to reach us, please leave us your name and telephone number on our voicemail system and we will call as quickly as possible to assist you. As we are a small company, our day is varied with many activities that require us to be out of the office.
For phone orders we accept Visa, MasterCard, Discover, and American Express cards registered within the U.S or Canada, and checks or money orders. For check orders, we will hold your order until your payment has reached our offices. You can make a check or money order in U.S. funds only, payable to China Prairie Products and mailed to our mailing address (see below).
If you are using a pre-paid gift card (such as a Visa gift card), then it must be registered on the card issuer’s website for us to be able to accept payment.
*Please note that China Prairie Products does not accept any unsolicited advertisements by fax.
China Prairie Products
1250 Sutterville Rd. #230 Sacramento, Ca. 95822
Sacramento, Ca. 95831
Please send all correspondence to the above address.
If you prefer to order by mail, you may write the items you wish to purchase on a separate piece of paper. Please include your name, shipping address and telephone number along with what you wish to order. For mail orders we accept personal checks, money orders, and Visa, MasterCard, Discover, and American Express cards registered within the U.S or Canada (NO Cash!). Please allow up to 8 days for first class mail to reach our offices. You can make a check or money order in U.S. funds only, payable to China Prairie Products and mailed to the address above.
Local Pickup/Sacramento,Ca.
If you wish to pick your order up from the Sacramento Ca. area, simply mention this when placing your phone order. All orders must be placed in advance. Local pickup orders do not incur shipping charges.
All orders must be received by 2pm Monday through Thursday for next day pickup. Orders received by the cut-off time will be ready after 2pm the following business day. Orders placed after 2pm on Fridays will not be available for pickup until after 2pm on Monday. Feel free to call us to confirm that your order is ready: (916)917-5408. We look forward to meeting you!
**If you need a certain Pick-Up date and time we will be happy to accommodate you if we are able to! This includes delivering to you!
Our Pick-Up Location is open Monday-Friday from 9am to 6pm Saturday 9am to 4pm. We are closed on all major holidays.
Our Pick-Up Location is located at:
1250 Sutterville Rd. #230 Sacramento, Ca. 95822
Samples
Sample Requests
In order to maintain low minimums and reduced prices for all our customers, we do not honor free sample requests to the general public. If you would like a sample for review before purchasing larger quantities, we charge a $5.00 fee per product sample. This fee will be refunded on your next order if you purchase the product within 30 days. Please call the office for ordering information and payment~ 916-917-5408.
*Free samples are always available for licensed companies with an established wholesale account with China Prairie Products and may be requested at any time. Please call the office to order samples~ 916-917-5408.